Privacy policy
This policy explains what information Cook Enterprises LLC ("Cook Enterprises," "we," "us") collects through buildwithcook.com and when you contact us, how we use it, and the choices you have.
Information you give us
When you email, call or text us, you may share your name, phone number, email address, property address, project details, photos of your property, and insurance or claim information you choose to send. We collect only what you provide.
Information collected automatically
Like most websites, our hosting provider keeps standard server logs, which can include your IP address, browser type, the pages you visit and the time of your visit. These logs are used to keep the site running and secure.
Our pages load fonts from Google Fonts and a 3D graphics library from cdnjs (operated by Cloudflare). When your browser requests those files, those providers receive your IP address and basic browser information under their own privacy policies.
We do not currently use analytics tools, advertising cookies or tracking pixels on this site, and the site itself does not set cookies.
How we use your information
- To respond to your questions and prepare estimates
- To plan, permit, perform and warranty your project
- To communicate with you about scheduling, progress and billing
- To support an insurance claim, when you ask us to
- To meet legal, tax and recordkeeping obligations
How we share it
We do not sell or rent your personal information. We share it only as needed to do your project or as required by law, including with:
- Subcontractors, licensed trade partners and suppliers working on your project
- Local permitting and inspection authorities
- Your insurance company or adjuster, at your direction
- Service providers that support our business, such as website hosting, email and accounting
- Law enforcement or others when required by law or to protect our rights
Project photos and video
We may photograph or film our work for our records and for the gallery on this site. We don't publish street addresses, people's faces or other identifying details without permission. If you'd like a photo of your property removed, email us and we'll take it down.
How long we keep information
We keep project records for as long as needed to complete the work, honor warranties, and meet legal and tax requirements. Inquiries that don't become projects are deleted when they're no longer needed.
Security
We take reasonable steps to protect the information you share with us. No method of transmission or storage is completely secure, so please don't send sensitive financial details such as bank account numbers by email.
Your choices
You can ask us to tell you what personal information we have about you, correct it, or delete it, subject to records we're required to keep. You can also ask us to stop contacting you. Email office@buildwithcook.com and we'll respond within a reasonable time.
Children
This site is not directed to children under 13, and we do not knowingly collect information from them.
Links to other sites
This site may link to other websites, such as social media pages or suppliers. Their privacy practices are governed by their own policies.
Changes to this policy
We may update this policy from time to time. The date at the top of the page shows when it last changed.
Contact us
Cook Enterprises LLC
office@buildwithcook.com
(252) 555-0100